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Abstract Black Wave

Hi

John Ray Zapanta

Customer Service / Subject Matter 

Rate: $12.50 Per Hour FT / $13.50 Per Hour PT

Zapanta_John Ray - John Ray Zapanta_edited.jpg

Top Skills

Customer Service

Phone Support

Subject Matter Expert

Coach

Abstract Black Wave

A Bit About Me

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively, and I am aiming to secure a challenging position in a reputable organization that is fun, as well as conducive for effective performance, make a significant contribution to the success of the company, and grow in my career as an individual.

Things that make me great

40 MBPS / 35 MBPS

Resume/Information

Bachelor's Degree

4 Years Experience

INFJ 

Work Experience

Customer Service
Facilitron
2023 - 2024

  • Inbound Calls

  • Process invoice

  • Maintain records

  • Outbound calls

Customer Service Representative

Wellcare

2021 - 2022

  • Subject Matter Expert

  • Coach

  • Inbound Call

  • Resolve Customer Billing

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