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Carol Mora

Virtual Assistant / Team Leader / Human Resource

Rate: $12.50 Per Hour FT

Top Skills

- Virtual Assistant 

- Team Leader

- Human Resource

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Things that make me great

332.74 MBPS / 558.39 MBPS
Resume/Information
Bachelor's Degree
9 Years Experience
INFJ 

A Bit About Me

With a robust background spanning over 17 years in various facets of call center management, I bring a wealth of experience to the table. As a seasoned call center team manager, I have honed my skills in leadership, team development, and operational efficiency over 9 years, ensuring exceptional customer service and satisfaction. In my role as a workforce scheduler for 4 years within a call center environment, I specialized in optimizing resource allocation, scheduling, and staffing to meet operational demands and maintain service level agreements. Additionally, my 4 years of experience as an HR admin have equipped me with a deep understanding of human resources practices, including recruitment, training, and employee relations, further enhancing my ability to lead and support teams effectively. Combining my expertise in call center management, workforce scheduling, and HR administration, I am dedicated to delivering strategic solutions and fostering a positive work environment that drives productivity and success.

Work Experience

Team Manager
Teleperformance
2010 - 2019

  • Create an inspiring team environment

  • Monitor Team Performance

  • Oversee Day-to-day operation

Workforce Scheduler / Asst Manager
Carelon Global Solution
2019 - 2023

  • Build Staffing Strategy

  • Schedule break and lunch of the agent

  • Assist the manager

HR Supervisor / Executive assistant
Securitguard
2023 - 2023

  • Lead team and implement plans

  • Liaising With Recruitment Agencies

  • Organize documents

HR Admin / Exec assistant
Odyssey ADC
2023 - 2024

  • Provide support to HR

  • prepare document

  • Project Coordination

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